We get "No Access" when we try to login today.

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When we attempt to login today we get the message: "No Access".

Where can I look for more help?

in Login Issues by (7.0k points)

1 Answer

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Best answer

On the server where dbFrontService is installed you can open the Logfile and it will give you more details.

By default you can find the log file at: C:\Logs\dbFrontService\Log_000.log

You should find something like the following...

Error: Can't validate user, Access Violation: User [%username%] is not
a member of [%usergroup%]

This means that the users name and password were correct but that they were not a member of the required user group. This likely means that someone made network changes at your location.

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