your database front-end

Support

We ask that you search our knowledgebase and check out the tutorials before sending a specific support request.  If you can't find the answer you need there then please contact us and we will be happy to respond and at the same time update our knowledge base.

Knowledge Base

Our knowledgebase contains articles on the different aspects of installing, configuring and troubleshooting dbFront.  The Knowledge Base can be found here.

Questions and Answers

A Q&A site, where you can ask questions and receive answers from our staff or members of the dbFront community.

We know that asking questions in a public Q&A forum can be scary but the benefits are:

  • you get high-quality answers,
  • and others can benefit from your questions and answers.

Video Tutorials

Our video tutorials section provides several videos showcasing some of the features of dbFront and showing how you can quickly take advantage of them in your environment.  This section also includes videos you can give to your users so they can take better advantage of the features in dbFront.

Feature Requests

We use a section of our Q&A site for feature requests.

The benefit is that the list of feature requests is public and can be voted on.  We do our best to respond to these requests and if possible provide a timeline.

Contacting Us

If you want to contact us directly then the best option is to start up a chat!  We can often quickly answer your question or direct you to the appropriate documentation.   If we are not available (we are humans after all) then please submit your question by email.  We will get back to you as soon as we can.

To streamline support requests and serve you better, we utilize a ticket system. Every support request is assigned a unique ticket number that you can use to track the progress and responses online.

Please include the following information when you email us:

  • The steps to reproduce the problem.
  • a screen capture which often helps significantly.
    You can use:
    GreenShot, found at www.getgreenshot.org
    or any other similar tool.
  • If a video is required to report a complex issue you can use one of:
    ScreenToGif, which creates a compact animated GIF.  www.screentogif.com
    Jing, which produces a larger flash video.  www.techsmith.com

The less guessing we need to do, the faster and better we can answer your question.

Please email all support requests to: [email protected]

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