Support
We ask that you search our knowledge base and check out the tutorials before sending a specific support request. If you can't find the answer you need there then please contact us, and we will be happy to respond and at the same time, update our knowledge base.
Knowledge Base
Our knowledgebase contains articles on the different aspects of installing, configuring and troubleshooting dbFront. The Knowledge Base can be found here.
Questions and Answers
A Q&A site where you can ask questions and receive answers from our staff or members of the dbFront community.
We know that asking questions in a public Q&A forum can be scary, but the benefits are:
- you get high-quality answers,
- and others can benefit from your questions and answers.
Video Tutorials
Our video tutorials section provides several videos showcasing some of the features of dbFront and showing how you can quickly take advantage of them in your environment. This section also includes videos you can give to your users so they can take better advantage of the features in dbFront.
Feature Requests
We use a section of our Q&A site for feature requests.
The benefit is that the list of feature requests is public and can be voted on. We do our best to respond to these requests and if possible, provide a timeline.
dbFront Users Group
We recently started a dbFront Users group on LinkedIn. For more details see dbFront Users Group.
The private LinkedIn group is a great place to interact with other dbFront Users and build on each other's knowledge.
Contacting Us
Website Chat (Click to Chat)
If you want to contact us directly, then the best option is to start up a chat!
- We can quickly answer your question or direct you to the appropriate documentation.
- We can also get on a quick Zoom call and help you complete your installation, debug a problem or provide some quick training.
If we are not available (we are humans after all) then please submit your question by email. We will get back to you as soon as we can.
Email Support
To streamline support requests and serve you better, we utilize a ticket system.
Please include the following information when you email us:
- The steps to reproduce the problem.
- a screen capture which often helps significantly.
You can use:
GreenShot, found at www.getgreenshot.org
or any other similar tool. - If a video is required to report a complex issue you can use one of:
ScreenToGif, which creates a compact animated GIF. www.screentogif.com
Jing, which produces a larger flash video. www.techsmith.com
The less guessing we need to do, the faster and better we can answer your question.
Please email all support requests to: [email protected]